SUPPORT

WE ARE HERE TO HELP

We want you to have a nice, hassle-free shopping experience. This section helps you find an immediate answer to our most commonly asked questions. If you can’t find your answer on this page, please contact us.

CALL US!

+31 (0)20 - 2610 138

LEAVE US A MESSAGE

support@frydays.com, or click here.

SHIPPING

How long will my sunglasses take to arrive?
Our products are customized and once ordered shipped to you within 3 business days in The Netherlands. International deliveries may take a little longer, depending on the location.
What are the shipping rates?
For deliveries in The Netherlands you do not pay any shipment costs. Shipment and handling outside The Netherlands EUR 7,-. For shipments outside the EU, possible import duties and VAT can be charged by your local customs. Check with your local customs office for the estimated costs (Frydays° cannot be held responsible for these additional costs).
Do you ship internationally as well?
Yes, we ship to most countries around the world, unless we do not have the right certificates to sell in your country, but in most cases we do. Conflict areas and regions that lack trustworthy postal services are excluded.
What forms of payment do you accept?
For purchase orders we accept Maestro, Mastercard, Visa, Paypal and iDeal.
I might not be home when you deliver, is that ok?
No worries at all! Our packaging is especially designed to slip through most letterboxes. If the package does not fit your letterbox, you’ll find a note telling you how to collect your Frydays°.

RETURNS & EXCHANGES

How can I return or exchange my sunglasses?
Of course we find it very unfortunate when you, for whatever reason, decide not to keep the Frydays° sunglasses. We always suggest to contact your Agent first to help troubleshoot any issues you may be experiencing. You can return the products free of charge within the statutory period of 10 days. For orders within The Netherlands, free return shipping is also included when the original packaging is used. Products may only be returned if they are in unused condition, not worn (you may fit). Simply send an email to support@frydays.com. Once we receive your return or exchange request, we will email you the address and instructions how to send the product back to us.
What is the return policy for international shipments?
You can always return the products within the statutory period of 10 days. Unfortunately we cannot provide prepaid return shipping labels to customers outside The Netherlands at this stage. However, if you choose to exchange your sunglasses, we will gladly cover the outbound shipping fees for the new pair. Products may only be returned if they are in unused condition, not worn (you may fit). Simply send an email to support@frydays.com. Once we receive your return or exchange request, we will email you the instructions how to send the product back to us.
How long is the warranty period?
Frydays° warrants their sunglasses against breakage due to defects in material and workmanship for one year from the date of purchase. Scratched lenses are considered normal wear and are not covered under warranty.
Something is wrong with my Frydays°, what shall I do?
We always suggest to contact your Agent first to help troubleshoot any issues you may be experiencing. Otherwise we are always here to help! Please call us on +31 (0)20 2610138 (Mon-Fry 9am-9pm CET), or send us a message on support@frydays.com or on our contact page.

PRODUCTS

How can I try on your sunglasses in-person?
Our virtual Try-On tool is great for testing the look and colors of our particular frames, however, it will not always provide an accurate sense of how a pair of sunglasses will fit you. We tackle this point with the help of individuals (Agents) who sell our products peer to peer across their real life networks. They are able to show you the styles in-person and advise you on best fit. Please send us a message with your location and we will contact an Agent near you to set up a demonstration.
What if my frames don’t fit perfectly?
We designed our sunglasses to fit most face-sizes. However, it can happen that the sunglasses are too loose or too tight for your liking. Our frames are created from a material that can be adjusted when heated in the right way. However, never do this yourself - most optical stores will make minor adjustments for free or a small fee. Always ask your optician to only heat the arms and detach them to avoid heating your lenses or front - Fryday°s cannot be held responsible for any damages that might occur in this process.
Can I choose the tint or color of the lens?
At this moment lens tints and colors are non-customizable. Our designers strategically paired lens tints to frame colors to bring out the most vibrant color and style. However, we get this question often so we are examining the option to offer customizable lenses in the future. Please drop us a message on our contact page so we can inform you once this feature is available.
Do you also sell prescription sunglasses?
At this stage we only offer non-prescription sunglasses. However, we get this question a lot so we are examining the option to offer prescription lenses in the future. Please drop us a message on our contact page so we can inform you once this feature is available.
Why do screens look odd when wearing Frydays°?
You may find that the polarized lenses in our sunglasses cause some distortion when looking at LCD screens (e.g. on your computer or smartphone). This effect is due to the way polarized lenses filter light, and is completely normal.

AGENTS

What is the advantage to buy through an Agent?
There are many advantages for you to be in direct contact with one of our Agents: you can get a tailor-made advise based on your preferences, you can easily test and try our products in a relaxed and friendly environment and you get personal after sales support. Also, when you use the Agent’s code you will get a discount on each purchase. This is not a one-time discount, but is valid on all purchases as long as the Agent is active in our program. If you do not know an Agent and wish to get in touch with one, please send us a message with your location and we will make sure an Agent near you will contact you.
I have a code, how do I get my discount?
Please add the products you wish to purchase to your cart and continue to the checkout. During the checkout process, you are asked to fill in a Promotional code. Here you fill in your Agent code. Once correctly filled in, you will see the discount immediately on your order summary. Alternatively, if you wish to see the final prices immediately during the purchasing process, you can use the Agent code in the address bar after our website, e.g. www.frydays.com/youragentcode
Do I always need to use an Agent code?
No, it is not obligatory to use an Agent code. However, you will miss receiving the discount. If you wish to receive an Agent code, please send us a message with your location and we will make sure an Agent near you will contact you.
I forgot my Agent’s code, what to do?
We will try to help you find it. If you have any of the following details about your Agent at hand (provided the Freedom Agent used the same details when signing up) we might be able to help you: First and family name; Email address; Date of birth; and/or Telephone number. We cannot promise, but at least we can try!
How do I become an Agent myself?
We would love to welcome you to the team, it’s free and simple! Just go to the Join page on our website to learn more, or ask your Agent to assist you.